"
Contributing to Easier Communications w/ Business Relationships"
(805) 898-9336 or
E-mail
Needs
/ Values List
Sample
empathic question to connect with your customers:
Add the value you are guessing
to the blank
Example: If the customer that you are listening to is confused and may want more understanding of the product/service/price you are offering, , ask an empathic question. The guess is for understanding
Are
you wanting more understanding about the price? or Understanding
the price is important to you?
Now you try to offer an empathic
guess for a situation you experienced. Use the list below for the blank..
1:
Are you wanting __________ ?
2: So you value ___________ _?
3: ________
is important to you?
Just reading through this list may help you
calm or increase positive energy.
Try it!
| CONNECTION | Connection
cont. | MEANING Awareness Celebration of life Challenge Clarity Competence Consciousness Contribution Creativity Discovery Efficacy Effectiveness Growth Hope Learning Mourning Participation Purpose Self-expression Stimulation To matter Understanding | AUTONOMY PHYSICAL
WELL-BEING
PLAY |
Goodfriends
Communication
805 898-9336
Rick@rickgoodfriend.com